Shipwrecked by Command! How PHMC Cast Away its Volunteers

by Ginny S.

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May 27, 2024

Note: This piece is focused on the experience of the volunteer council and interactions had with PHMC staff, but while investigating RTK documentation we found that there were a large number of falsehoods and inaccuracies in how PHMC represented information to local legislators. We are completing a companion piece to address those false claims and provide evidence that PHMC deeply misrepresented facts on the ground and mischaracterized FNL staff as the situation unfolded.

We will provide multiple links in this story to the relevant companion parts and provide a link to the whole article here.

In the shadow of the majestic U.S. Brig Niagara, the Niagara volunteers and community thrived for years, fostering connections, camaraderie, and unwavering dedication.  However, recent administrative changes spearheaded by the Pennsylvania Historical & Museum Commission (PHMC) have cast a shadow over this vital community and the historic vessel it serves. 

For years, volunteers poured their hearts and souls into maintaining and sailing the Niagara.  In the last six years, ship volunteers logged over 38,000 hours of service, valued at over a million dollars1. Yet, beyond the numbers lies a tapestry of human stories, where volunteers from all walks of life came together, united by their love for the ship and a shared sense of purpose.  Spearheaded by the Flagship Niagara League (FNL), this volunteer community became a lifeline during the tumultuous COVID-19 pandemic, offering support, companionship, and a beacon of hope in uncertain times.

However, as the winds of change swept in, PHMC’s involvement brought uncertainty and disruption, threatening to dismantle the very fabric of this cherished community.  From undermining the volunteer council to delaying crucial maintenance, the actions of PHMC have sparked concern and outrage among volunteers.

Despite the challenges, the spirit of the Niagara volunteer community remains unbroken, standing as a testament to the resilience and passion of those who refuse to give up the ship. Join us as we delve into the heart of this community, exploring its rich collection of stories, its profound impact on the Erie area, and the ongoing battle to preserve its legacy in the face of petty bureaucratic upheaval.

The Niagara Volunteer Community

The Flagship Niagara League (FNL) was created in the 1980’s, to facilitate citizen participation and operation of the US Brig Niagara as part of their mission to allow Niagara to sail again. They have worked to involve volunteers for decades in operating and maintaining the ship. When the Erie Maritime Museum opened in 1998 there was a need for museum docents and again, volunteers were mustered to fill those roles.

In 2019 FNL collaborated with volunteers to facilitate a volunteer council which would serve the Niagara community by providing a platform for volunteers to gather and represent their interests in their essential role to Niagara and the museum. Their priority was the health and growth of the volunteer community.  Eleven volunteers were elected by the volunteer community to serve that first year. In that time the Niagara Volunteer Council (NVC) helped plan social events, welcome new volunteers, and further foster the community. 

Not only did volunteers help with Niagara directly, but they also supported the ship and Museum through event support, docent staffing, and fundraising efforts. When FNL brought the 1893 historic schooner Lettie G. Howard to Erie to provide for more day sailing opportunities and ensure engagement at the museum while Niagara was away on voyages, volunteers stepped up to assist the crew in her operation. 

It should be noted that while volunteers played a huge role in doing winter maintenance (putting on and removing the winter cover, painting and varnishing blocks and spars, tarring or net-dipping lines, rebuilding fixtures, cleaning safety equipment, and much more), that was not all.  Volunteers were key to all aspects of operating Niagara. Volunteers were needed to get the ship up-rigged for the start of the sailing season and down-rigged for the winter (getting heavy things off and on the ship, cleaning above and below deck, going aloft to rig, set, and furl sail).  Volunteers were part of every sail to provide manpower and support, serving as the lifeblood of Niagara‘s operation and spirit.

My entry to the Niagara Community

In 2018 I sailed on Niagara for the first time, as a day sail trainee (technically you are not a passenger since Niagara is licensed as a Sailing School Vessel and not as a passenger vessel).  I loved it and signed up as a volunteer immediately.  I was highly impressed with the professional manner of the crew, their patience in teaching new volunteers the basics (sometimes multiple times), and the invitation to keep participating. Saturdays were the best attended workdays, often measured in the dozens of attendees, and a place where one could make new friends. During the winter months, FNL offered sail training classes where anyone could sign up for free and learn the terms, workings, theories, and skills involved with sailing tall ships. To further show their appreciation, each January, FNL sponsored a Volunteer Appreciation & Awards Dinner at the Erie Maritime Museum.  This was where you heard of the many contributions made by both museum docents and ship volunteers. It was extremely inspiring to me.

In 2020 I had joined the NVC as an elected member. Much of what I share with you in this article comes from my first-hand knowledge and information about how NVC operated and what took place over the next four years. It is deeply personal for me, but I will do my best to back up my perspective with supporting evidence and other voices.

Who made up the Niagara volunteer community?

You would be hard pressed to find a wider variety of people than the Niagara volunteer corps.  Spanning the ages, they included retirees, parents, college students, adolescents, and youths continually joining in to care for their ships and foster their community.  They came from all walks of life, with skills and backgrounds that run the gamut including educators, professional sailors, engineers, mechanics, painters, researchers, health care professionals, academics, accountants, IT technicians, military personnel, and more. Some volunteers regularly traveled hours from out of state to volunteer.  One volunteer even bought a second house in the Erie area to prioritize his participation.

Photo of the 2021 volunteer appreciation meeting shared on the Niagara Blog.
Photo of the 2019 volunteer appreciation meeting shared on the Niagara Blog.

Changing Winds

During the beginning of 2020, things were looking up for the Niagara volunteers. Events were taking place and plans were underway for coordinating ways to develop engagement, including efforts to bridge a gap that had previously separated ship volunteers and museum docent volunteers. The annual Volunteer Appreciation and Awards Dinner was held in January 2020 to much fanfare and the Niagara Volunteer Council (NVC) was at work fostering the growing community. Then in March 2020 everything came to a halt with the COVID pandemic.

As the world tried to make sense of the extent and impact of COVID in our lives, what would usually be a time of sail training classes and maintenance of Niagara turned into a time of virtual meetings.  Niagara’s Captain Chris Cusson organized Zoom meetings, held weekly on Saturday mornings, to keep the volunteer community engaged.  The NVC assisted him with planning fun virtual events, like trivia contests, home scavenger hunts, and an art contest.  As the months wore on, a Niagara Kayak Club was formed by the NVC, along with a Niagara Book Club.  There was even a socially-distanced knot-tying refresher class held outdoors. The hopes and plans of the volunteer community were to be prepared for when we could return to working on the ship.

In December of 2020, nine months into the COVID pandemic, the world was still at a standstill.  During this stressful and lonely time the Niagara volunteer community offered a ray of hope and a sense of connectedness through the virtual “musters” on Saturday mornings.  These Zoom meetings, under the direction of Captain Cusson, included educational sail training, socializing, and checking in with each other.  During these check in times people shared their concerns and celebrations, their fears and hopes…and their losses.  One volunteer had recently lost his wife near the Christmas holiday so the volunteers decided to find a way to show him that he wasn’t alone.  We organized a “drive-by” caravan to show our support as best we could under COVID restrictions.  He had asked that we drive by his wife’s gravesite at the cemetery and just give a wave to him as he stood there so, of course, that’s what we did… with a little extra flair…  We decorated our cars with Christmas lights and decorations and not only waved but offered kind thoughts from a safe distance. I’ll never forget the joy on his face, seeing his volunteer friends going by, one-by-one in their cars. 

We were Shipmates doing what we could to care for each other and living Niagara’s crew motto: Ship, Shipmate, Self… and in that order.

PHMC Change in Leadership

In July 2020, Walter Rybka, the Erie Maritime Museum (EMM) site administrator and Niagara’s senior captain, retired.  Walter was a highly experienced Tall Ship captain and understood what was required to operate a ship like Niagara.  He was replaced with an interim site administrator, Tyler Gum, who was also serving as the site administrator for the Pennsylvania Military Museum in Boalsburg. Gum had no experience administering or operating tall ships. He appeared to see no value in the Volunteer Council’s work and in November 2020 he began conversations with FNL, stating that they need to “bring the volunteer program at the EMM complex in line with PHMC standards .  To do so, we need to depart from the existing Volunteer Council model and move toward a model that places the responsibility and oversight of the program solely under PHMC’s Museum Educator… ” (see attachment)

In December 2020 a new site administrator was hired by PHMC for the Erie Maritime Museum. Jim Hall came from working at various state parks in Delaware and in other states.  He had no maritime background and stated repeatedly that he was “not a tall ship person”.  Charles (Chuck) Johnson had been working as the Museum Educator and it became his job to start keeping track of volunteer paperwork, training, and assignments. All this was added to Johnson’s initial duties. On December 15, 2020, Johnson attended a NVC meeting and told the council that there was a site meeting about changing the new volunteer onboarding process. No mention was made in the meeting of dissolving the NVC.

Over the course of this staffing transition, FNL demonstrated clear efforts towards working with PHMC and being good partners. FNL turned over all volunteer records to Museum Educator Chuck Johnson by January 8th 2021. In September 2020 the volunteer emails switched from being entirely ship-focused to something sent from “EMM and FNL” with all three logos across the top of the email (PHMC, EMM, and FNL) containing information from both EMM and FNL staff and programs (and was formatted, assembled, sent, and paid for by FNL as support for the ship and museum).

First Sign of Trouble

Niagara’s winter cover had been put on in late fall of 2019 and was not allowed to be removed at all in 2020. However, by April 2021 plans were finally approved by PHMC to remove the winter cover from Niagara. Discussions were held between Jim Hall and Captain Cusson.  Hall gave approval for the cover removal and on April 16, 2021 volunteers gathered to help with the job of removing the winter cover.  But as soon as they were ready to start, Captain Cusson received a call from Hall to suspend all activities regarding Niagara.  He was told that permission had never been granted and that PHMC would not discuss operations with FNL.  On April 28, 2021 PHMC announced that Niagara would not sail in 2021.  They also claimed that FNL had agreed to this decision, which was bafflingly untrue.  These events were the trigger that led to volunteers becoming involved in advocacy for the future of Niagara.

The FNL leadership had been told that they were not allowed to contact local legislators about the situation with Niagara, and that information was passed down to volunteers and we were also discouraged from going to our legislators.  Knowing that every citizen has the right to contact their elected officials; I didn’t listen.  I contacted my state legislators by email and received no response.  Then I took it to the next level and contacted the Governor and Lieutenant Governor by email.  I immediately got a response from Lt. Governor John Fetterman’s office.  He was concerned about Niagara sitting again for another year.  On May 14, 2021 he sent a letter to PHMC Executive Director, Andrea Lowery, imploring “the PHMC to reconsider their decision, uncover the ship and let it set sail this year, for at least the purpose of being taken to shipyard for maintenance”. The letter was also signed by PA State Senator Dan Laughlin and PA State Representative Ryan Bizzarro.  On May 19, 2021 Lt. Governor Fetterman received a response from Andrea Lowery stating that “…the PHMC and FNL agree that the ship can be uncovered…” and “PHMC and FNL will be working together to ensure the Coast Guard inspection is scheduled as soon as possible.”  We likely have different definitions of “as soon as possible” since PHMC did not give their “real” permission for the cover to be removed from Niagara until September 2021 and Niagara was not able to leave for shipyard until October 13, 2021. (Fetterman & Lowery letters).

Troubles Continue

During the long months between May and September, the NVC continued to meet and support the volunteer community under the supervision of Museum Educator Chuck Johnson.  The Erie Maritime Museum reopened at the beginning of May (and with minimal notice given to the FNL to prepare). FNL rushed to rebuild and institute policies, configure the store, count inventory, and otherwise comply with PHMC’s apparent sudden change of policy.


When museum docents were concerned about some changes that were made and the way there were treated by Jim Hall, the NVC went to bat for them.  Ryan Cook, the president of the NVC at the time asked for a meeting with Chuck Johnson.  Without asking to join the meeting held on August 24, 2021, Jim Hall invited himself and proceeded to belittle, insult, and threaten Cook. (Ryan’s meeting notes; Fact Check on Jim Hall’s statements in those meeting notes). There is a very extensive story behind that meeting (2.5 hours of Jim Hall speaking almost exclusively, often ranting, contradicting himself, repeating baseless rumors, or otherwise exhibiting all the signs of a temper tantrum). Fact checking Hall’s statements required its own full-length article. Ryan Cook’s meeting notes are embedded within the Fact Check article. Hall’s words are pretty shocking. It’s well worth the read.

Despite this incident, the NVC continued to attempt to work with Jim Hall and requested a meeting between him and several NVC members.  Chuck Johnson had recently been deployed as a Navy reservist and would be gone for almost a year.  A meeting was held on 11/2/21. In that meeting, Hall stated that he didn’t have time to “get into the weeds” of coordinating the volunteers in Johnson’s absence.  He was hoping to hire a temporary replacement for Johnson.  Council members offered to help Site Administrator Hall with tracking volunteer hours and with new volunteer recruitment.  He said he did not consider the NVC a legitimate group and never reached out to the group for help.  Around this time, the NVC started encouraging volunteers to write testimonial letters about the impact U.S. Brig Niagara had in their lives.  These testimonials were eventually sent to local state legislators. Some of these letters have been resubmitted to this blog for the public to view.

This same period described above (fall 2021, when volunteers had these troubling meetings with Jim Hall) is also when Niagara was finally allowed to have her cover removed and head to shipyard. With a skeleton professional crew, due to Niagara not having a sailing season, volunteers were needed to help get the winter cover off of Niagara in September 2021 and to get the ship to the shipyard in Cleveland in October 2021.  She would spend two months there, undergoing repairs, and would return on December 14, 2021.  This raised the question: Why would PHMC delay Niagara’s transit to shipyard?  Anyone who knows anything about the Great Lakes, and Lake Erie in particular, would not choose October and November to travel on Lake Erie in a tall ship when you could have gone during warmer and safer summer months. If you recall from above, PHMC Executive Director Andrea Lowery told Lt. Governor Fetterman in May 2021 that PHMC was “currently working with FNL to schedule the removal of the cover,” and that “PHMC and FNL will be working together to ensure the Coast Guard inspection is scheduled as soon as possible.” But as we see, PHMC’s version of “as soon as possible” meant Niagara had to travel at a time when there was a real concern of ice formation on the lake, and there was a danger of Niagara missing the weather window and being trapped in Cleveland all winter. It is worth noting that PHMC was silent on the matter with FNL for weeks at this time.

At the beginning of 2021 local state legislators started to become concerned about Niagara having a sailing season.  On 1/7/22 State Senator Dan Laughlin sent a letter to Nancy Moses (PHMC Board Chair) from the Erie County Legislative Delegation requesting a public forum if an agreement wasn’t in place between PHMC and FNL.  The lack of an agreement was holding up FNL’s ability to prepare the ship for the coming season.(see attachment)

The Volunteer Council continued to try to convey to PHMC and state legislators the concerns about Niagara once again not being allowed to sail and concerns about the treatment of volunteers by Jim Hall.  A letter-writing campaign was organized and volunteers were encouraged to document their interactions and concerns involving Hall.  On 2/1/22 one of the museum volunteers, Linda Bolla, forwarded the call for letters to Amy Fox (Museum Educator/Bureau of Historic Sites and Museums (BHMS), PHMC) who then forwarded it to Charles (Charlie) Fox (Western Division Chief/BHMS, PHMC), who then forwarded it to Melissa Mann (Director/BHMS/PHMC), Andrea Lowery, and Howard Pollman (Director/External Affairs/PHMC).  (see emails).  Andrea Lowery then contacted the FNL Board President at the time, Scott Nick, calling the NVC and other volunteers a “strong contingent that is bent on disrupting improving relations between our two organizations.  I am not sure how we will bring the groups together successfully if this kind of undermining of our shared intent continues.”  No contact was made with the volunteers about this campaign, presumably because they were free to continue voicing their concerns as citizens or were dismissed as unimportant. On 3/16/22 Ryan Cook sent 21 volunteer letters of concern (see here for one of them) to Melissa Mann, Andrea Lowery, William Sabatini (Executive Director/FNL), and Scott Nick.  There was no reply to the letters that were sent. 

Shortly after that, in an email dated 3/22/22, from Melissa Mann to Tyler Gum, Mann states “The Niagara Volunteer Council has reestablished itself (or maybe it never really went away) and I’m working to reintegrate them back into the regular volunteer corps”(see attachment). It wasn’t until 11/4/22 that Melissa Mann emailed Mike Martin (the FNL Board President at that time) and requested that FNL disband the NVC, stating that “PHMC always welcomes input from volunteers and wants them to be fully engaged…” and “Current continued support for the NVC is hindering the volunteer program and providing a platform for the ongoing narrative that PHMC and FNL are at odds…The sooner we can eliminate this distraction the sooner our staffs can work together to create a great volunteer experience and volunteers can adjust to the new program model.” (see attachment)

Beginning of the End

By the end of March 2022, there had still been no volunteer training for museum guides and no sail training.  No one seemed to be handling the volunteer paperwork and there was no volunteer recruitment event.  There had been no volunteer appreciation or awards event for two years.  The NVC, seeing the need for information to be shared between volunteers, created their own email list and sent out updates to those who wanted to be informed.  One such email, dated 6/24/22 was sent out to “Niagara, Museum, and Lettie Friends”, with information about what clearances and paperwork were needed to participate in ship sailing programs that summer.  Sean States, another museum docent, forwarded that email to Jim Hall on 7/2/22, along with another email with a link to a Volunteer Newsletter that the NVC had been publishing for the past few years as a means of keeping volunteers informed and educated about Niagara-related topics.  PHMC would not allow any more newsletters to be distributed starting in 2022.  Jim Hall then forwarded the information about the newsletter to Charlie Fox and Melissa Mann, stating that Sean States was “surprised to see the Ginny interview published as he know (sic) that was a hot button here.” (The “Ginny” referred to is me and the article was an interview about my interest and involvement with Niagara.  PHMC was not happy to see an article about me in the newsletter.  Maybe PHMC does not really “welcome input from volunteers and wants them to be fully engaged”?).  (see attachment) The targeting of NVC members did not end there.  A third email was forwarded on 7/2/22 to Jim Hall by someone whose name was redacted in the Right-To-Know Request.  This email was about Niagara’s Coast Guard Inspection and that volunteers were needed as several of the crew had become ill.  Hall, again, sent this email along to the gang at PHMC:  Melissa Mann and Charlie Fox, complaining that he didn’t know about the inspection. (see attachement)

PHMC’s obsession with what Niagara ship volunteers were doing doesn’t end here.  Melissa Mann agreed to a volunteer informational meeting in Erie to be held on 8/4/22.  Volunteers tried to make sure all concerned parties were aware of the meeting.  One volunteer posted on their Facebook page about the meeting but incorrectly said it was a public meeting.  Chuck Johnson, who happened to be a Facebook friend of the volunteer, took screenshots of their posting, along with the comments made by others about it, and sent those screenshots to Jim Hall, who forwarded them on to Melissa Mann, Charlie Fox, and Howard Pollman.  Hall wrote, “I attached 2 Word docs as well that show you some replies AND ALSO note how many times that these posts were SHARED.” (see attachment NOTE: We’ve redacted the names of those on the Facebook post, but PHMC did not.). But wait, there’s more!  Howard Pollman felt the need to email Regina Smith, District Director for State Senator Dan Laughlin, about the Facebook post.  She replied, “Hopefully the meeting will actually be more productive than we might anticipate based on these few agitators.” (see attachment)

When made aware of the emails sharing their post, the volunteer said that their Facebook page is private and that they felt that Chuck Johnson violated their privacy by sharing screenshots with Jim Hall and PHMC.  No one from PHMC ever contacted them about the post being incorrect.  Why didn’t Johnson just inform them directly? Instead, the post made the rounds through PHMC and was eventually handed over to William Sabatini to take care of, even though PHMC has repeatedly stated that they are in charge of volunteers, or at least when taking credit for their work and accomplishments. 

That meeting was held on 8/4/22 for volunteers and was conducted by Melissa Mann and Mike Martin.  Prior to the meeting PHMC had invited volunteers to submit questions they would like answered.  A list was created with the questions and then they internally tossed out several of the questions.  You can see those here. Notes from the actual meeting can be found here.

Continuing on with 2022’s sailing season, Tall Ships Erie was held from 8/25-8/28/22.  Volunteers played key roles in helping organize, set up, and execute the many jobs that were involved, from selling tickets to acting as liaisons with the visiting ships and crew.  At one point, Ginny (that’s me) contacted a museum docent asking if there were any docents who might be interested in helping with deck tours of Niagara since the crew was shorthanded and docents do deck tours as part of the museum experience.  That email was forwarded (again) to Sean States, who forwarded it (again) to Jim Hall, who forwarded it (again) to Charlie Fox and Melissa Mann.  Hall, instead of seeing an opportunity to support the education of the public about Niagara’s history, or letting museum docents decide for themselves to help out with additional hours of their time, complained that “Ginny is trying to ‘poach’ museum docents…completely inappropriate on multiple levels.  Didn’t contact Sean.”  He goes on to complain that the ship isn’t berthed at the EMM and all he can see from the EMM is “a single Baby Duck floating in the EMM berthing area…” (see attachment)

Finally, in November 2022 the NVC was told by William Sabatini that the Niagara Volunteer Council was to disband, as directed by PHMC. (See attachment) Since the end of the NVC, PHMC has not done anything significant to organize the volunteers, recognize their accomplishments, or hear their concerns. In fact it’s been the opposite, where during the last all-volunteer meeting on January 4, 2023, PHMC refused to answer any questions from the volunteers regarding Niagara. Given the value the volunteers have provided one would assume PHMC would want to maintain that valuable resource instead of alienating a significant portion of their volunteers without any attempts to restore the relationship.

But if you haven’t figured it out by now, the Niagara ship volunteers, including the Niagara Volunteer Council, aren’t really a formal organization.  They’re the friendships created over years of working, laughing, crying, freezing, and sweating together.  It’s a culture that can’t be dismissed by people in Harrisburg who have no clue about what the U.S. Brig Niagara means to the Erie area.  It’s bonds of trust that have formed from sailing experiences shared together.  It’s a community that continues to exist and always will as long as there are ships to sail.

New Signs of Hope

Since the end of the contract between FNL and PHMC a large portion of the Niagara volunteer community has moved over to the Bayfront Maritime Center (BMC) to volunteer with programs run by FNL and BMC. In fact, ship volunteers are still not even able to volunteer for Niagara since there is no captain or crew to direct any work. Instead of working on maintenance for Niagara the volunteers are doing the same for Lettie G. Howard, the 1893 fishing schooner operated by FNL… all the while Niagara’s rigging and hull sit and rot in the museum’s plaza awaiting the hands of seemingly fictional captains, sailors, and carpenters that ultimately satisfy PHMC’s egoistic need for control .

Volunteers who helped with carpentry on Niagara, helped prepare Lettie’s mast. A group who worked on refurbishing cutters are now working on different small boats after eventual eviction from the museum. Volunteers who helped uprig and sail Niagara are now doing the same for Lettie. Some are even getting involved in BMC programs, like preparing for their EASE (Erie Adaptive Sailing Experience) sailing program. And there are signs of a new volunteer council- AVAST (Amazing Volunteers Actively Serving Together) -forming to better coordinate and organize the volunteer community.

The social bonds are continuing as FNL and BMC volunteers are holding monthly potlucks. The book club that was started during COVID is still meeting, just with a new home over at the BMC. Recently when a shipmate participated in a dance program titled “Water Dance”, which was organized by Mercyhurst University at the Erie Maritime Museum, a large contingent of volunteers showed up to show their support for their shipmate, perhaps the most volunteers the museum has seen for a while. Just a few days ago when Lettie was anchored off of Walnut Creek, a couple of volunteers bought several coolers full of ice cream to deliver to the crew and trainees after a hot day sailing. And when they arrived to make the delivery to Lettie’s small boat they were surprised to find two other volunteers already there to support their shipmates on Lettie.

No matter how many emails PHMC obsesses about sending amongst themselves, how much they demand complete subservience from what they seem to consider unpaid employees, how much they rail against our successes, or how much they try to alienate the volunteer community, they cannot break the bonds between shipmates.

Ship, Shipmate, Self

WE DO NOT GIVE UP THE SHIP!

See here for the companion article that goes into detail and provides additional background on some of the documents linked. We wanted to provide additional background on some of what was stated, but did not want to ruin the narrative of this piece.

1 – PHMC calculates volunteer hours using value generated by Independent Sector. Here is a published document where PHMC references their source, and here is Independent Sector’s current valuation of volunteer hours.

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1 Comment

  1. Anonymous
    Anonymous on May 31, 2024 at 2:52 pm

    Maybe Tom Ridge or Govenor Shapiro can help.

    Reply

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